Information governance

Your request for information may be delayed due to urgent operational responses to dealing with Public Health priorities. We apologise for any inconvenience this may cause, we do remain committed to responding to your request and will respond as soon as we are able. Should our response to your request breach the statutory timeframe and you remain unhappy with our response you have the right to complain to the Information Commissioners Office.

Information Governance is about how we look after your information.  It ensures necessary safeguards for, and appropriate use of, personal information to ensure that we handle it carefully, securely and confidentially. Every health and care organisation must follow the same rules regarding how your information is stored and used.

The confidentiality and security of your information is very important to us. We take the utmost care when handling your personal and confidential information and ensure that we have appropriate organisational and technical security measures in place to prevent unauthorised access, accidental damage, destruction or loss. You can find out more about your other rights, the legal basis for using your information and how we protect your data by reading our Privacy Policy, or requesting a hard copy by speaking with your care team.